general terms and conditions

1. Glossary 1.1 Customer: the customer of studioplay® goods and services. 1.2 Delivery specifications: these are specifications that a printer can provide that the design must comply with to ensure that it is printed correctly. Delivery specifications that a printer may request include expiration, cut marks, colors in CMYK, etc. 1.3 Printer: an external party that can put the design on paper. 1.4 Print file: the file that you submit to the printer to ensure that the design is printed on suitable material. 1.5 Print-ready: the file is ready for printing when the customer has agreed to the file and is drawn up according to the delivery specifications.
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2. Agreement, quote and confirmation 2.1 These general terms and conditions apply to all studioplay® offers and orders. 2.2 The agreement is concluded when the customer gives written consent to the pre-sent quote. The customer hereby enters into a payment obligation. 2.3 If the customer does not wish to make use of the offer, studioplay® would like to receive a rejection of the offer. 2.4 Offers are non-binding and valid for up to 30 days after issuance unless otherwise indicated by studioplay®. 2.5 Offers are subject to change if the offered activities change. 2.5.1 This does not only apply to the preliminary process, even if studioplay® is already working on the order, the order may already be issued change the quote due to changes in activities. 2 .5.2 Changes mean: the changing customer demand and the impact that this change entails. 2.6 Prices do not include VAT.

3. Implementation and responsibility 3.1 studioplay® has an obligation to make an effort to carry out the order carefully and to work towards a result that is useful to the customer. 3.2 In advance, studioplay® and the customer discuss a schedule of delivery. 3.3 If the order does not arrive at the customer on time as a result of force majeure, studioplay® is not liable for the consequences and costs that result. 3.3.1 Examples of force majeure include an internet failure or delay in delivery of physical end result by third parties. 3.3.2 studioplay® will delay due to force majeure, make every effort to still comply with the agreement with the customer. 3.4 The customer is responsible for providing the correct delivery specifications in advance. 3.5 The customer is responsible for delivering the necessary materials and information on time to carry out the assignment. 3.6 studioplay® is not responsible for the delay that the order incurs if the customer does not provide timely and/or incomplete input. 3.7 studioplay® offers lay® are always exclusive of printing. However, at the request of the customer, studioplay® can provide support at a pre-agreed rate. 3.8 studioplay® provides advice based on experience, but is not responsible for the consequences in the sense of: 3.8.1 Colors that turn out differently than expected. 3.8.2 Paper or other printing material that is not as expected.3.9 studioplay® is responsible for delivering the files correctly and print-ready.3.10 studioplay® is responsible for delivering the files correctly and print-ready.3.10 studioplay® is responsible for delivering the files correctly and print-ready. 3.10 studioplay® is responsible for delivering the files correctly and print-ready. 3.10 studioplay® is responsible for delivering the files correctly and print-ready. 3.10 studioplay® is responsible for delivering the files correctly and print-ready. 3.10 studioplay® is responsible for delivering the files correctly and prinoplay® is not responsible for an incorrect print file if studioplay® is not the correct one beforehand has received delivery specifications. studioplay®, however, will do everything at a pre-agreed rate to still deliver the correct file.3.11 If the file is incorrect due to studioplay®'s negligence, studioplay® will ensure that the file is still properly delivered free of charge.3.12 In the case of 3.10 and 3.11, studioplay® will contact the external party chosen by the customer to promote the speed and resulting therefrom keeping extra costs as low as possible.

‍4. Ownership and Copyrights 4.1 All parts, rights and end results of the assignment remain, unless otherwise agreed, owned by Studioplay®. This includes: 4.1.1 Designs 4.1.2 Sketches 4.1.3 Working drawings 4.1.4 Illustrations 4.1.5 Electronic files, etc. 4.2 It is not allowed to copy, imitate or otherwise use the design of the assignment than agreed. 4.2.1 This includes changes, mutilations or impairment of the provisional or final design. 4.2.2 The copyrights of the design remain the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design remains the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design remains the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design copyright remains the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design remains the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design copyright remains the property of Studimay no longer be used if the customer fails to fulfil payment obligations or terminates the order prematurely according to clause 7 Cancellation. 4.2.4 If these rules are broken, studioplay® is entitled to compensation from the customer for infringing the rights of the total invoice amount. 4.3 studioplay® has the right to use designs for its own publicity and promotion, unless otherwise agreed with the customer.

5. Prices and offers 5.1 For each order, the customer receives a total offer including two rounds of corrections and excluding printing unless otherwise stated in the offer. 5.2 Additional corrections will be charged under supervision after calculation at the pre-agreed hourly rate excluding 21% VAT. 5.3 Offers and discounts are only agreed when this has been confirmed in writing by studioplay® in the offer.

6. Payment terms 6.1 Invoicing takes place after delivery of the design unless otherwise agreed. 6.1.1 If the total quote amount exceeds €10,000, studioplay® charges an advance of 50% of the total quote after approval of the quote. The other 50% of the quote will be invoiced afterwards after delivery, unless otherwise agreed in writing. 6.2 From the invoice date, a payment period of fourteen days applies, unless otherwise agreed. 6.3 If payment is not made within fourteen days of the invoice date, studioplay® will send a reminder. 6.4 If the customer fails to pay within fourteen days of the reminder, the customer will receive a new invoice with an administration fee of 08% of the total amount excl. 21% VAT + €90.00 excl. 21% VAT 6.5 If studioplay® 07 business days after delivery of the first, second or final version, nothing hears from the customer, unless previously discussed, studioplay® assumes that the design has been approved. studioplay® will then deliver the final file and issue the invoice.

7. Cancellation 7.1 Cancellation of the agreement can only be confirmed in writing. 7.2 If the order is canceled by the customer, the customer is obliged to reimburse the costs incurred so far, including an hourly allowance for the work done so far. 7.2.1 An additional amount of €90.00 excluding 21% VAT will also be charged for the administrative work that follows from the cancellation. 7.2.2 The cancellation is subject to the same payment terms as normal.

8. Liability 8.1 Studioplay® will in no case be liable for: 8.1.1 Errors or shortcomings in the material provided by the customer. 8.1.2 Errors, shortcomings or misunderstandings with regard to the performance of the work, such as the late or non-delivery of all data and materials. 8.1.3 Errors or shortcomings of third parties engaged by the customer. 8.1.4 Errors in quotes or overruns of quotes from external parties. 8.1.5 or Errors deficiencies in the design or text/data when the customer is in the The opportunity has been given to carry out an audit, regardless of whether the customer has made use of it. 8.1.6 Indirect errors resulting from delivering the design. 8.1.7 Products supplied, such as printed matter, from external parties. 8.2 If studioplay® is nevertheless held liable, studioplay®'s liability will never exceed the invoice amount including 21% VAT for the relevant order.